TOPICS

Videos

Staff Web Platform Overview
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Staff Mobile App Overview
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PointClickCare Integration Functionality

Documents

Android - How to set up App Auto Updates and How to Hard Close Apps (2.28 MB)
Last Updated October 26, 2021
Certified Devices (1.22 MB)
Last Updated November 07, 2023
Customer idea Portal Aha! (1.65 MB)
Last Updated November 06, 2023
Enabling Face ID for iOS (1.38 MB)
Last Updated April 11, 2024
Enabling Biometrics for Samsung Android (1.52 MB)
Last Updated April 11, 2024
Manage Settings Overview (3.93 MB)
Last Updated November 13, 2024
iOS - How to set up App Auto Updates and How to Hard Close Apps (2.8 MB)
Last Updated October 26, 2021
PCC Integration Activity Tracking (1.99 MB)
Last Updated April 08, 2024
PCC Integration connecting Connections and Residents (1.85 MB)
Last Updated April 15, 2024
PCC Self-Serve Activation for Marketplace Applications (453 kB)
Last Updated May 24, 2022
Resources for Inclement Weather (279 kB)
Last Updated August 12, 2024
Smart Import Details (1.45 MB)
Last Updated June 08, 2023
Staff Permissions in Detail (3.34 MB)
Last Updated September 09, 2024
Last Updated April 25, 2024

Frequently Asked Questions

Q: How do I add a personalized activity (one-to-one) to a resident?
Q: How do I add a recurring activity?
Q: How do I add a resident?
Q: How do I add a staff member?
Q: How do I add a picture to my staff profile?
Q: How do I add an activity to my calendar?
Q: How do I adjust my Notifications?
Q: How do I communicate to a specific family member of a resident?
Q: How do I edit and/or change permissions to a staff member?
Q: How do I invite family and friends of a resident?
Q: How do I send a message to another staff member?
Q: If a staff member doesn't have an email, how do they log in?