TOPICS

Videos

Adding an Activity
PointClickCare Integration Functionality
Staff Mobile App Overview
Staff Web Platform Overview

Documents

Android - How to set up App Auto Updates and How to Hard Close Apps (2.28 MB)
Last Updated October 26, 2021
Community Marketing Guide (18 MB)
Last Updated January 27, 2023
Certified Devices (1.22 MB)
Last Updated November 07, 2023
Customer idea Portal Aha! (1.65 MB)
Last Updated November 06, 2023
Enabling Biometrics for Samsung Android (1.52 MB)
Last Updated April 11, 2024
Enabling Face ID for iOS (1.38 MB)
Last Updated April 11, 2024
Manage Settings Overview (3.47 MB)
Last Updated April 30, 2024
iOS - How to set up App Auto Updates and How to Hard Close Apps (2.8 MB)
Last Updated October 26, 2021
LifeLoop: A Solution for Every Department (Packet) (5.81 MB)
Last Updated January 27, 2023
For Resident- LifeLoop Summary (Flyer) (2.08 MB)
Last Updated October 12, 2023
For Staff- LifeLoop Summary (Flyer) (1.01 MB)
Last Updated March 22, 2022
PCC Integration Activity Tracking (1.99 MB)
Last Updated April 08, 2024
PCC Integration connecting Connections and Residents (1.85 MB)
Last Updated April 15, 2024
PCC Self-Serve Activation for Marketplace Applications (453 kB)
Last Updated May 24, 2022
Smart Import Details (1.45 MB)
Last Updated June 08, 2023
Staff Permissions in Detail (1.4 MB)
Last Updated June 28, 2022
Last Updated April 25, 2024

Frequently Asked Questions

Q: How do I add a picture to my staff profile?
Q: How do I add a recurring activity?
Q: How do I add a personalized activity (one-to-one) to a resident?
Q: How do I add a resident?
Q: How do I add a staff member?
Q: How do I adjust my Notifications?
Q: How do I add an activity to my calendar?
Q: How do I communicate to a specific family member of a resident?
Q: How do I edit and/or change permissions to a staff member?
Q: How do I invite family and friends of a resident?
Q: How do I send a message to another staff member?
Q: If a staff member doesn't have an email, how do they log in?